Terms of Service

Effective Date: May 2, 2025

Business Name: Kelowna Boat Detailing

Business Address: Kelowna, BC, Canada

Website: kelownaboatdetailing.com

1. Services

We provide mobile and in-shop boat detailing services, which may include washing, waxing, polishing, and interior cleaning. The specific services offered, pricing, and availability are subject to change without notice. Certain services may be available only at specific locations; please inquire for details. We do not provide mechanical repairs or hazardous material cleanup.

2. Booking and Payment

Bookings can be made online via our appointment system or by phone. A valid credit card may be required to hold your appointment. Payment is due upon service completion unless otherwise stated. We accept Visa, MasterCard, and cash. If a deposit is required, you will be notified at the time of booking; deposits are non-refundable per our policy. Late payments may incur a fee of $25.

3. Cancellations and Rescheduling

We require at least 24 hours’ notice for cancellations or rescheduling. No-shows or cancellations made less than 24 hours in advance may be subject to a fee of $50. Exceptions may be made in cases of emergency at our discretion. To cancel or reschedule, please contact us at info@kelownaboatdetailing.com or +1 (250) 555-1234.

4. Customer Responsibilities

You agree to provide accurate information and ensure safe, timely access to your boat at the scheduled appointment. This may include providing keys, dock location, or gate codes as needed. Please remove all personal items before service; we are not responsible for lost or damaged personal belongings. The boat must be in a safe, accessible condition for our staff to perform services.

5. Satisfaction Guarantee

If you are not satisfied with our service, please contact us within 24 hours of service completion at info@kelownaboatdetailing.com or +1 (250) 555-1234, providing your name, service date, and a description of the issue. We will make reasonable efforts to address your concerns. Refunds or re-services are granted at our discretion and do not cover pre-existing damage or issues reported after 24 hours.

6. Liability

We take care to protect your property, but we are not liable for pre-existing damage, issues resulting from age, wear, or manufacturer defects. You accept our services at your own risk. Kelowna Boat Detailing is insured for liability up to $1,000,000. By using our services, you agree to indemnify and hold harmless Kelowna Boat Detailing and its employees from any claims, damages, or losses except those resulting from our gross negligence.

7. Intellectual Property

All content on this website, including logos, text, images, and designs, is owned by Kelowna Boat Detailing and may not be copied, reproduced, or used without our written permission. If you submit reviews, photos, or other content, you grant us a non-exclusive, royalty-free right to use such content for marketing or promotional purposes.

8. Changes to Terms

We may update these Terms of Service from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services after changes are posted constitutes acceptance of the new terms. We will notify customers of significant changes by email or website notice.

9. Privacy Policy

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Governing Law

These Terms of Service are governed by the laws of the Province of British Columbia, Canada, without regard to its conflict of law principles.

11. Dispute Resolution

Any disputes arising from these terms will be resolved through binding arbitration in Kelowna, BC, Canada, except where prohibited by law.

12. Contact

Questions or concerns?

Email: info@kelownaboatdetailing.com

Phone: +1 (250) 555-1234

Business Hours: 7 days a week, 8am-8pm PST